Refund Policy

Last updated: September 23, 2026

Payments and refunds

For purchases made directly through this website, payments, refunds, and chargebacks are handled by Paddle as Merchant of Record.

Refund eligibility depends on Paddle's applicable buyer terms and refund policy, the circumstances of the purchase, and applicable consumer law. This policy does not limit any mandatory consumer rights that may apply.

Software issues

If an ABTOOLS product does not work as described, please contact us using the information on the Support page. We may ask for the product name and version, the purchase email address if available, Paddle order or transaction information, Windows version, and a brief description of the problem.

Refund requests

For direct website purchases processed by Paddle, refund requests may be handled through Paddle's buyer support process. ABTOOLS can also help investigate product issues and identify the relevant purchase information.

Processing time

Approved refunds can take time to appear depending on the payment method, payment provider, and banking system.

Contact

For support and refund-related questions, contact ABTOOLS at support@getabtools.com. Current contact information is also published on the Contact page.