Support

Help for ABTOOLS desktop utilities and browser tools.

Before contacting support

Keep the original file, note the ABTOOLS product name and version, your Windows version, and the exact error or message shown. For conversion problems, note whether the issue affects one file or a whole folder.

Trial and licensing

Some ABTOOLS desktop utilities include a limited free trial. License activation and purchase restoration may require an Internet connection. File conversion itself is local for products described as local desktop converters.

Already purchased? Restore your license.

Windows SmartScreen

Windows may show a SmartScreen warning for new desktop applications until reputation has built up. Only install ABTOOLS software downloaded from an official ABTOOLS product page or an official store listing.

Confidential files

Do not send confidential source files unless specifically requested and you are comfortable sharing them. Most troubleshooting can begin with the error message, product version, Windows version, and a description of the input file.

Purchase and refund support

For website purchases, payments and eligible refunds are handled through Paddle as Merchant of Record. For purchase or refund questions, keep the order email address and any Paddle order or transaction information available to you.

Contact

Email ABTOOLS support at support@getabtools.com. Current contact information is also published on the Contact page.